Join Our Team
Working at Strathcom is Never a Dull Moment!
Culture & Fun
Work at Strathcom Media
As a growing online marketing agency (with the backing of a large group of companies), Strathcom Media is committed to providing the best products and services to our clients, and finding the right individuals to carry them out. As our experience and expertise in the field continue to grow, we’re constantly looking to add talented and motivated team members to our work family.
We believe it’s the unique and self-driven individuals here at Strathcom that make us stand out as a company—that’s why we hire for attitude and train for skills. If you’re someone with the right drive, willingness to learn, and down-to-earth personality, we’re more than happy to welcome you to the team!
If you are serious about turbo-charging your online marketing career, please apply online today. We’re always keeping our job listing up-to-date for you to find our most recent position openings, ranging from:
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Web designers & Graphic designers
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Software developers, & Web developers
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Pay-per-click analysts & Online advertising strategists
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Account managers & Online marketing managers
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Content writers & SEO strategists
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Plus more!
Even if you don’t see a position listed that fits your skill set, we are always looking to hire the best of the best. Please feel free to send a resume to jobs@strathcom.com.
We're Hiring
Strathcom is still growing, come grow with us! We’re the #1 provider of software solutions for Canadian automotive dealers, and we’re also a great company to work with, offering in-house training for your long-term career, as well as many advancement opportunities!
The Customer Support Representative position is a mid-level Customer Service position in the Technical industry of Automotive Digital Media. If you have Customer Service experience and Technical knowledge, then we’re looking for you! In a career with Strathcom Media, you’ll have the possibility of ‘leveling up’ into an Online Marketing Manager or Paid Search Analyst role!
As a full-time, bilingual Customer Support Representative, you’ll be receiving calls from and supporting our existing English and French clients. You’ll set up new dealer accounts for English and French-speaking customers, and help existing clients. If the following description is all you, then we want to hear from you!
What makes a Strathcom Customer Support Representative?-
Direct experience in Technical Customer Service, preferably also with automotive industry knowledge
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Have a desire to grow as a part of a team
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Eager to solve problems
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Able to provide prompt, courteous, and professional customer service
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Must be able to explain technical details to clients
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Demonstrate a high level of motivation and drive
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Have strong conflict-resolution skills
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Can write and speak French and English fluently
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Capable of fully understanding technical problems; creative and resourceful in troubleshooting them
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Able to log data using various software such as Salesforce.com
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Knowledgeable in the Microsoft Windows operating system
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Familiar with Microsoft Office (Excel/Word/Outlook)
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Proficient in internet-related applications including email and web browsers
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Provide Level-1 client support and issue resolution via telephone and email
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Anticipate possible upcoming issues and questions
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Provide support and guidance to clients on proprietary software solutions and applications over the phone, email and through a ticketing system
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Work collaboratively with other departments to complete customer requests
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Test and troubleshoot existing and new software features
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Full-Time work, Monday-Friday
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A competitive salary and benefits package
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Great company culture
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Varying projects, tasks
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Working alongside experienced staff across multiple departments
If you’ve reached this point, then let’s get you in for an interview! You’ll have a lot of fun with Strathcom, especially if you’ve got some mad foosball skills and love coffee.
Apply Today Although we appreciate all applications that are submitted, only candidates under consideration will be contacted.